Canada Post Strike: Shipping Updates

As of May 23, 2025, the Canada Post strike has officially begun. While we had hoped for a resolution, DuoGen has proactively prepared to avoid disruptions to your skincare deliveries.

Your orders are unaffected, and shipping continues Canada-wide.

Here’s what we’re doing:

• All orders now ship via UPS (Standard and Express)
• We’re monitoring shipping updates in real time and responding quickly to changes
• Our customer service team is ready to assist if your order is impacted

What this means for your order:

• PO Boxes: UPS does not deliver to PO Boxes. If your shipping address includes one, we’ll contact you to update it.
• Remote Areas: Some rural or remote postcodes may experience limited service.
• Territories: Shipping is currently unavailable in Northwest Territories, Nunavut, and Yukon (postal codes starting with X or Y).

If your order is affected by any service limitations, our team will reach out to you directly via email.

Have questions or need help? We’re here for you. Just email us at hello@duogenskin.ca.

We’ll continue to keep this page updated as the situation develops. Thank you for your patience and support.

Updated as of May 30, 2025