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At DuoGen, we're dedicated to ensuring that each of our products not only meets but exceeds your skincare expectations. Understanding the shelf life and optimal usage of our products is key to maximizing their benefits. Like the best ingredients in your kitchen, the fresher your skincare, the more effective it is. Here's how to make the most of our range:
- Moisturizers: Reach their peak performance within 12 months of opening. We formulate them to maintain their hydrating qualities throughout this time.
- Amber Bottle Serums: These are specially crafted with sensitive active ingredients, best used within the first 6 months for maximum efficacy, but they remain effective for up to 12 months.
- Clear Bottle Serums & Creams: Designed for a longer shelf life, these are ideal to use within 12 months, and safe for up to 24 months, offering you sustained skincare benefits.
- Cleansers and Toners: Essential to your daily routine, they are effective for 12 months post-opening, ensuring your skin receives consistent care.
Be sure to look for the “period after opening” symbol on our packaging for product-specific information. Proper storage is crucial — keep these products in a cool, dark place away from direct sunlight to preserve their quality and effectiveness.
To maximize the benefits of our products, follow this simple routine:
Daytime:
- Brightening Gel Cleanser: Massage onto damp face, and rinse off.
- AHA & BHA Clarifying Toner: Apply gently over the face and neck.
- Serums: Apply Triple Vitamin C Serum, followed by Hyaluronic Acid Serum.
- Moisturize: Use your preferred moisturizer.
- Peptide Eye Cream: Dab gently under the eyes.
- Sunscreen: Apply liberally before sun exposure.
Nighttime:
- Brightening Gel Cleanser: Start with a gentle cleanse.
- AHA & BHA Clarifying Toner: As per morning routine.
- Retinol Serum: Apply carefully, avoiding sensitive areas.
- Vitamin Rich and Hyaluronic Acid Serums: As per morning routine.
- 5% Niacinamide Daily Moisturizer: Apply to face and neck.
- Peptide Face & Neck Night Cream and Eye Cream: Finish off your routine.
Always patch test first and consult a healthcare professional if you have sensitive skin. Adjust the routine based on your specific product availability.
Where to buy & ordering
Absolutely. Ensuring your online shopping experience is safe and secure is a top priority for us at DuoGen. We use Shopify Payments, a trusted and secure gateway, for processing all online orders and accepting all major credit cards. Additionally, we employ best-practice security measures to safeguard your private information, including payment details.
Rest assured, we do not store your card details on our system. For more information on our commitment to your security, please refer to our Privacy Policy and Terms of Service.
Your privacy is a top priority at DuoGen. We ensure that the information you share with us is kept confidential. For details on how we handle personal information, please refer to our Privacy Policy on our website. It outlines our practices for collecting, using, and sharing your data when you visit or make a purchase.
Payment, shipping & delivery
At DuoGen, we offer a variety of secure payment options for your convenience. You can use Shopify Payments, which safely processes all major credit cards. Additionally, we provide alternative payment methods like PayPal and ClearPay (or AfterPay), giving you the flexibility to choose what works best for you.
It's important to ensure that your billing information matches exactly with what's on your credit card statement to avoid any processing delays. If there's any uncertainty about your billing details, please check with your financial institution. For more on our secure shopping experience, please refer to our Terms of Service and Privacy Policy.
Accuracy in providing your shipping address is crucial due to our same-day dispatch. This quick processing means that changing the address post-order placement is typically not feasible.
For adjustments after dispatch, Canada Post or FedEx may offer limited options such as:
- Choosing from the pre-defined list (safe-drop locations outside your home) where you want your package to be delivered for Canada Post,
- Redirecting your package to be held for pickup at secure FedEx locations or participating retail partners for FedEx
Our couriers typically deliver within 2–6 business days and include online tracking. You can track your order using the tracking link provided in your shipping confirmation email or directly on the UPS, FedEx, or Canada Post website.
If you're experiencing issues with a discount code, here are a few things to check:
- Eligible Products: Discount codes can only be applied to full-priced products. Any discounted products are excluded from additional discounts as they are already offered at a reduced price.
- One Code Per Order: Only one discount code can be applied per order. If you attempt to use more than one, only one code will be accepted.